1. Refund Policy:

We at Accelics are committed to providing you with the best products and services. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy that is designed to be fair and transparent. Please read the following refund guidelines carefully before making a purchase:

1.1. Digital Products:

  • Refunds for digital products, such as downloadable software, e-books, and digital courses, will be honored within one day of the original purchase date.
  • To request a refund for a digital product, you must contact our customer support team at [email protected] support email within the stipulated refund period.
  • If your refund request is approved, the amount will be credited back to the original payment method used during the purchase.

1.2. Physical Products:

  • Refunds for physical products will be processed in accordance with the applicable consumer protection laws.
  • Damaged or defective physical products can be returned for a full refund or replacement within 7 days of receiving the product. Please contact our customer support team for assistance.
  • To initiate a refund or replacement for a physical product, you will be required to provide photographic evidence of the damage or defect.

1.3. Services:

  • Refunds for services will be evaluated on a case-by-case basis.
  • If you are dissatisfied with a service you have purchased, please contact our customer support team to discuss your concerns and potential solutions.

2. Cancellation Policy:

2.1. Digital Products and Services:

  • Subscription-based digital products or services can be canceled at any time. However, cancellation does not guarantee a refund for the remaining subscription period.
  • To cancel a subscription, you can do so from your account settings or by contacting our customer support team.

2.2. Physical Products:

  • Orders for physical products can be canceled before they are shipped. Once the product has been shipped, the cancellation request will be treated as a return, subject to the refund policy outlined above.

3. Contact Information:

If you have any questions or concerns about our refund and cancellation policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that your experience with us is positive and satisfactory.

Please note that this refund and cancellation policy is subject to change at the discretion of Accelics Data System Diagnostic LLP. It is advisable to review this policy periodically to stay informed about any updates.

Last updated: 01/09/2023

ACCELICS DATA SYSTEM DIAGNOSTIC LLP
[email protected]